Our Policies

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• All services must be paid in advance. 
• A credit card must be on file and we will charge your card automatically for any services completed.
• Cancellations for walking appointments and drop-in appointments must be cancelled a minimum of 2 hours in advance. Cancellations done after the 2-hour window will be charged full price for the service.
• All services that require TCC Team Members to have access to your home will need to have a mechanical (not digital) lockbox. If you do not have a lockbox, TCC will provide one for a one-time fee of $20.00. A lockbox is required even if you have an electronic/keyless/coded door lock.
• For any services provided in your home while you are out of town, you must provide either a local emergency contact who has a key to your home OR you must provide us with a second key which we will hold at our training center until your return.

• Overnight services require a nonrefundable, 50% fee to hold your calendar dates. The remainder of your balance will be collected 24 hours before the start of service using the card we have on file. If you need to reschedule your reservation, your fee may be applied to the new dates of service if you reschedule within 14 days of notifying us of your change in plans. During our stay, should your dog become a danger to our Team Member or other animals or people, we will call your emergency contact to assume care of your dog. While we will do our best during our meet & greet to ensure we do not accept aggressive or dangerous dogs, occasionally a dog will have difficulty adapting to having someone new in their home. In these cases, your payment for services will not be refunded. 
• In the event of a natural disaster/emergency, we will call your emergency contact to assume care of  your pet(s). We highly recommend you have an emergency kit prepared in the event your pets must be evacuated. 

For the health and safety of all our clients’ pets, your dog must be up to date on flea and tick prevention and all vaccinations, including Bordetella, DAPP/DHLPP, and rabies. Cats must be up to date on rabies and FVRCP. (We do accept titers.) Please note that this includes services where we visit your pet solely in your home, as pathogens may be transmitted between animals on the clothing and shoes of our team members.

Additional policies may apply to different services. Please discuss all policies thoroughly with your service provider. We do not offer refunds on services.